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FAQs, Policies
Terms & Conditions

Frequently Asked Questions

Please find below the answers to the questions I get asked most often.

Can Beginners join the classes straight away?

Yes! The classes are quite gentle compared to many styles of yoga and beginners are always welcome. Sign up for my newsletters and look out for occasional courses and workshops aimed at beginners too.

Where are public classes held?

Weekly face to face, in-person classes are currently held in Fair Oak, Horton Heath and Chandlers Ford. Information about the different locations can be found on the Venues and Dates page.

How much do classes cost?

Pricing & Payment options for regular classes can be found on the Class Details page and are also listed for all classes on the schedule of the Bookings page. 

Longer sessions, workshops and yoga retreats are all priced individually and information can be found on the Workshops page.

When are the classes and how long are they?

Weekly sessions are all one hour long (unless otherwise specified) and follow the weeks of the school term. ​​Always be sure to arrive ready for your class 5-10 minutes before the start time to allow yourself time to arrive and settle, so that the class can start promptly. See the Timetable for regular, weekly class times or visit the Bookings page for a complete schedule of everything available.

Classes run in half-term blocks for five, six or seven weeks at a time (depending on dates of the school terms) then take a break for the school holidays. Hampshire School terms and holiday information can be found on the Venues and Dates page

Workshops and longer sessions vary from just over an hour to all day. See the Workshops page for more information.

Do I need to come every week?

Like many things, the more regularly you practice yoga, the more transformational the effects will be. I understand that some people’s lives mean that they are not able to commit to attending yoga at the same time every single week (I’ve been there in the past myself and I have felt that this has excluded me from signing up to some yoga classes). Therefore, you have the choice of attending a regular class every week, mixing and matching venues and times each week or just joining in occasionally when you can. All sessions need to be pre-booked and a booking confirmation will be sent to you via the email address that you use when booking. 

Online on-demand classes support the live sessions to encourage you to develop a home practice. 

What happens if I cannot attend a session that I have booked? Can I cancel?

If you realise that you can't make your usual class (or whichever session you have booked) you are able to use the "transfer your ticket" option on your Booking Confirmation email to exchange your ticket for a different class.

Changes can be made up to 5 days in advance of the class start time. 

Restorative Yoga sessions, workshops, private classes and longer courses will have details of the cancellation policy when booking.

What if my chosen session is fully booked?

In the case of a face to face class being full, it is always worth emailing and/or texting Jo to let her know you are interested as circumstances sometimes change last minute.

How do I use the booking system?

Tickets for classes are booked online using the 'Bookwhen' website.  They have a useful support page for bookers: https://helpforbookers.helpsite.com/ If you are still stuck then email Jo with your query.

 

What should I wear?

Yoga is usually practiced in bare feet. Wear something you are comfortable moving about in; e.g. leggings, jogging bottoms, yoga pants or shorts. I prefer loose fitting rather than tight clothing and recommend you wear natural fibres where possible.

What do I need to bring?

Unless otherwise instructed, you will need your own yoga mat and any props that you may like to use (perhaps yoga blocks and a blanket for your knees or for relaxation). There are some ideas of where to purchase props on the Resources page and Jo is always happy to discuss equipment with you. It is not currently possible to borrow equipment.​​​ You may wish to bring some water, but we do not usually get too hot or sweaty.

What about COVID?

Please do not come to class if you feel unwell. The latest government advice and industry best practice is always followed. Students will be informed by email of any changes which will affect their class as soon as possible. Please note and respect any guidelines and safety measures currently applicable in venues. Students are responsible for their own health and wellbeing and agree not to hold Jo or Ananda Yoga responsible for the transmission of any communicable illness.

Can anyone practice yoga?

My sincere belief is that yes, everyone can practice yoga, but not every class is for every "body"! There are many different styles of yoga, so take your time and find a class with a teacher who you feel you can relate to. I have a wide network of yoga teacher friends and am always happy to recommend other classes if you are looking for something different.

I LOVE talking about yoga, so do drop me a line with any other queries that you have.

 

Policies, Terms & Conditions

Payments, Changes to Classes, Transfers and Cancellations

 

When you sign up for classes, courses or other sessions, your place is not confirmed until full payment has been received. You can contact Jo about making alternative or extraordinary payments for classes.

 

In the case of your chosen session being fully booked, email and/or text Jo you to check and request to go on a waiting list (as circumstances sometimes change last minute).

Things happen, plans change. If you are not able to attend a class that you have booked onto, it may still be possible to attend an alternative class instead.

Following your booking, a confirmation email will be sent to you with the details about how to join the class and any relevant cancellation information.

Weekly class bookings can usually be changed up to 5 days ahead of the start time of each session. You can make these changes yourself from the confirmation email. You can transfer a ticket to any of the classes listed that are of equal or lesser value (tickets cannot be transferred more than twice). Terms may vary for special events.

If you are unable to transfer your ticket to a different class yourself (or have any other issues with the online booking system), please send an email in good time and we will see what can be done. 

Refund Policy

The class booking system is designed to be flexible to suit people's lifestyles.

Refunds are discretionary and will only be given in exceptional cases and will be subject to an administration fee of £1 or 10% of the ticket price for regular classes (whichever is greater).

Individual sessions, courses, workshops and other special events will give details of the refund policy as it may vary from the above.

Should Jo have to change the time or cancel a class, students will be informed by email as soon as possible and a choice of a transfer, credit or full refund will be offered.

Health & Fitness Disclaimer

Please do not come to class if you are unwell or likely to make others unwell.

Students are welcome to ask the teacher for advice about modifications for health issues and adjust their yoga practice accordingly. However, any information, instruction or advice obtained from a yoga teacher should NOT be used as a substitute for advice or treatment given by a doctor or other health professional.

Students are responsible for their own health and wellbeing during every class and later when practising anything they have been taught. 

 

By participating in yoga classes provided by Jo Welch of Ananda Yoga, whether online or face to face, you agree to assume unconditionally full responsibility for any and all inherent risks, injuries or damages, known or unknown, which you may incur as a result of participating in such yoga classes and agree not to hold Jo or Ananda Yoga responsible for any injuries or transmission of any communicable illness. You practice yoga at your own risk.

It is your responsibility to consult with a physician prior to and regarding your participation in the yoga classes AND to inform Jo of any changes to your health and wellbeing that might impact on your performance of yoga asanas (exercises) in writing. 

Videos and Class Replays

Recordings of classes are for your own personal use and are not to be shared, copied or sold.  They are the private property and copyrighted by Jo Welch, Ananda Yoga.

Equipment

Unless instructed otherwise, please bring your own yoga mat and any props that you may like to use (e.g. yoga blocks and a blanket). It is not currently possible to borrow equipment.​​​ 

Equipment

Unless instructed otherwise, please bring your own yoga mat and any props that you may like to use (e.g. yoga blocks and a blanket). It is not currently possible to borrow equipment.​​​ 

Privacy Policy

Your details will only be used to send out newsletters and to inform you of any changes regarding yoga classes or similar arrangements. Your details will never be shared with or passed on to any third party without your prior consent.

Please get in touch with any queries you may have.